We can help you sort it out.
Find a quick answer below, or send us the details. A person from the YoPas team can look into it.
Support noteTo help us find your ticket or payment, tell us:
- Event name
- Phone number or email used
- Payment reference, if you have one
What do you need help with?
Pick the question closest to yours.
Tickets and payments
I paid, but I cannot find my ticket
Keep your payment message or reference number. Send us the event name, the phone number or email used to buy, and when you paid. We can check what happened.
My payment did not finish
Check your mobile money or bank message first. If money left your account, contact us with the payment reference before trying to pay again.
Do I need the app to buy a ticket?
No. Open an event on the Events page and follow its payment link. You can pay in your browser.
What if my event details change?
Check the latest details from the event organiser. If you already bought a ticket and need help, contact us with the event name and your payment reference.
Organisers and entry
How do I put my event on YoPas?
Apply with your first event. Our team reviews new organisers before their events can appear on the site.
Where do approved organisers sign in?
Use the YoPas organiser portal to sign in and manage your event.
What is e-tag?
e-tag helps organisers register guests and check them in at the entrance. Each guest can have a card with a QR code for scanning. See how e-tag works.
My QR code is not scanning
Turn up your screen brightness and show the full code. If it still will not scan, ask the entry team at the event for help.
Still need a hand?
Tell us what happened. We will use your event and payment details to look into it.